Don’t use CAD Institute for Online AutoCad Classes

I am on a venting binge since this weekend (see Fido post). Actually no, I am just taking advantage of social media to fight back injustice in order to obtain what is rightfully owed to me. These days companies have learned how to promise a product that they don’t necessarily deliver. Or they trick you into paying more than you expected. Having worked since I was 15 I bloody well know the amount of effort and pain that goes into earning every single cent. All so that capitalistic heartless savages can swindle money from you right before your eyes.

So I started off by calling Fido and asking for a cheque that I should have received 2 years ago. I hated them while I was with and it was the happiest day of my life when I ended it. The fact that it’s been 2 years later, I’m not one of their customers and yet my mind is filled with hatred for them is completely their fault!

Acer dude was funny in a non-funny way. I started wondering how many people these days would actually pay $200 to repair their laptop. I feel sorry for these guys on the phone, they must know they sound idiotic based on people’s reactions.

Afterwards, I sent an e-mail to Second Cup explaining why they have lost me as a customer because of the lack of consistency and effort put into providing the absolute best drink (in my case it was the Caramel Corretto).

From Oct – Dec 2011 I took an online AutoCad course from CAD Institute. Upon completion I was suppose to receive a certificate in the mail. Three months later I didn’t get it, so I emailed the instructor and he told me that it’s been sent in regular mail (this is located in Kentucky, USA). It takes about a month for e-bay products from Hong Kong to reach me via regular mail. So please explain to me why I haven’t received it a month later?

I called the number on their site and explained the above. The guy kept on saying all certificates are sent 2 weeks after the completion of the course. Then he told me to e-mail the registrar. I said I already did that a month ago. His explanation was that the e-mail didn’t  go through and that’s why they haven’t responded to me … -__-… SERIOUSLY ?? It’s very rare but it does happen, we Canadians get furious as well.

I sent another e-mail to the registrar let see if they respond.

Many have suffered ‘The Wrath of Khan’ over the past three days. So seriously think twice before you cross my path. I can do a whole lot of damage with Twitter, Facebook and WordPress!

-Khan

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Why I hate FIDO/ACER & love WIND/TD

The first phone that I had was Kyocera slider and it was prepaid. I didn’t have to waste hours on the phone fighting for money that they sneakily steal from me. I voluntarily brought this headache upon myself when I decided to get a phone from Fido (Sony Ericsson flip phone) on a two year agreement on Dec 31st 2008. It was a so called student plan with 100 daytime minutes, evenings and weekends free and unlimited text messages. All that just for $25 #Sarcasm.. oh and no caller ID or voicemail. Every call I received was unknown. I had to pay $10 to get those services. I sucked it up at for a few months and paid the extra 10. Also, 100 mins were never enough and had to pay extra almost every month!

With the non-existent income as a student I went broke from paying my phone bill for 2 years and got out of it as soon as the contract ended. Wind was having a Christmas special with a plan called ‘Holiday Miracle Plan’. It was $40/month and included: unlimited talk/text/data, international texts and calls across Canada and States, voicemail/caller ID/conference calls. I got a BB curve so BBM was also included. They had a tab system where I paid $150 up front and 10% of monthly bill goes towards the remaining $150. I am not on any contract, if I wanted to leave I just had to pay whatever remains on the tab. So technically I am paying $36 for the services and $4 toward the tab. Last July my BB crashed, I had to pay $30 to repair it. I got tired of BB so decided to get the S3. I paid the $90 remaining on the tab ( later sold it for $100) and paid $350 for the S3 with the remaining $300 on the tab.

When I first got switched to Wind on Dec 18, 2010 I called Fido to cancel my plan as soon as the contract ends on Dec. 31st. However, Fido needs 30 days notice so they won’t cancel it until Jan 17th. So I had to pay for the month of Jan and they will give back the money for the remaining days of Jan that I didn’t use Fido. I got my final bill on Feb 28th 2011 showing that they owe me $17.89. It’s two years since then and I still haven’t gotten a check from them! I called them in July 2011 and spoke to a dude named Adam and he told me a check will be on the way. It clearly wasn’t. I called today and gave an earful to someone poor girl named Ikral. She can see in the notes that apparently on March 25, 2011 they called to confirm my address. So they’ve confirmed my address in March, and I spoke with Adam in July yet WHY HAVE I STILL NOT RECEIVED IT TWO YEARS LATER???? Imagine if this was the other way around and I owed them $17.89, with interest two years later it would have become $2000 !

Ikral said the update to my account will be made 96 business hours and a cheque should be on the way. I am going to call them 2 weeks from today and see if they have sent it or not. I apologized to Ikral for blowing off on her as none of this is her fault. She understood and was sympathetic, also had no clue why I still haven’t received the money that is rightly owed to me.

Now onto Acer…got my laptop in Sept 2011. In Jan of 2012, laptop stopped working and didn’t turn on. Called tech support and some lonely Indian dude gave me a trick to get it started again. It worked. Last Saturday it happened again, the trick didn’t work and it’s been a week since it last turned on. Called Acer today and another dude told me I’m out of warranty so I’d have to pay $199 for repairs. My dad bought that laptop for $300. They are lunatics if they think I’m going to pay $200 for repairs. Seriously, companies like Fido, (actually all major Telecom companies in Canada: Bell, Rogers, Telus!) and gadget companies like Acer that charge ridiculous amount for repairs are soul less blood suckers!

Thankfully there is such a thing as ‘Good’ customer service and I have experienced it. I went to India from Feb-July 2011. It would be a huge waste if I to pay $40/month during those 5 months. I called Wind and they said I can put my plan on hold and only have to pay $30 to reactivate it once I get back. While I was in India I was charged $70 ($40monthly fee and $30 for reactivation) in March. I wasn’t going to called long distance from India so I just e-mailed them explaining I’m still in India so I shouldn’t be charged. They apologized and immediately reversed the charges.

I know friends who are in contract with Fido and was refused to put plan on hold when they were out of country for a long period of time.  Also, loyalty means nothing to these jerks so prepare to pay for services you aren’t even using!

Last year I had gone over my limit for TD credit card and was charged $20. I called and told them I didn’t know I had spent more than the limit. They understood and reversed the charge… actually this happened twice.

Companies like Fido and Acer need to learn from Wind and TD how to keep customers happy instead of plotting ways to screw their lives!