Brits & Beardos make the Best Barista

From May 3-12 Starbucks was having a promo for half off frappes from 3-5PM , supposedly the ‘Happy Hour’. Technically it should be hourS since it was two hours… Anyway, normally the tall frappes cost $4.15 which is actually enough to get you a coffee, donut and a bagel from Tim Hortons. Last year I used to go to Starbucks at lunch with co-workers about 3 times a week and recklessly wasted money on lattes and frappes. This year I’ve realized that this is a luxury I can only afford to have on rare occasions.

Last month I bought a Groupon for Starbucks, $10 gift card for $5. This meant I could get  two frappes for the price of one. Yes I am a bargain hunter, AKA Brown! I had bought one frappe with the gift card and had $5.85 left over just in time for this promo, which meant I could get more than 2 frappes for the price of one.

On the first day of the promo, one of my co workers and I got to Starbucks by 2:55. There were others also there for the frappes, we all had to wait until 3 exactly so the registers will be ready to take our orders. 

The girl that took our orders didn’t even make eye contact, she was grim and when asking our name she ignored me when I spelled it for her and chicken scratched it onto the cup. Same thing happened to my co-worker. The person who made our drinks had trouble reading our names but we realized it was ours. As we were stepping out my co-worker heard the girl who took our order say, ‘It’s not my fault if they have weird names’ … which is appalling to say the least. Toronto is the most multicultural city in the world, so chances are almost every other person walking in would have ‘weird names’. It was crowded, we had to get back to work so we didn’t bother making a scene.

I went to that same location 5 times during the promo and had the same girl serve us twice more. She wasn’t any better and the one time she made the drink my co-worker’s wasn’t mixed properly and all the syrup was at the bottom.

There is an upside to everything and if it wasn’t for this girl’s awful customer service we wouldn’t have noticed the two people that did provide us exceptional service. On the third day the girl who took our order was a Brit and her name was PIPPA (I kid you not, that’s what was written on her name tag . She asked for the spelling of our names and wrote it correctly on the cup. On top of that her British accent made me feel like I was a lady being served in Downton Abbey. Wait, it gets better. The dude that was making our drinks is one of the happiest star bucks employee I’ve ever seen. He’s renown for his epic beard that at one point his name tag was, ‘Mr.Beard’ that’s how awesome it was.

In conclusion, I won’t be returning to Starbucks anytime in the near future or probably not until this promo rolls around again. Even if it does I may go to another location, but in general Starbucks servers are notorious for being stuck up. Also, I came to the realization that Timmy’s Ice Cap tastes so much better than the frappes and for a lot less cost! So I feel like it’s my Canadian duty to resume my utmost loyalty towards Tim Hortons 🙂 

A word of advice to Starbucks: Either train your employees to not be culturally insensitive or just stop asking people for their names. Tim Hortons and McDonalds get a whole lot more traffic than you and you don’t see them asking people for their names to butcher. 

P.S. If you are going to ask ‘How many Palestinians have I killed by having a Starbucks drink..’ I will in return ask ‘How many Bangladeshi’s have you killed by shopping at Wal Mart…’


6 Comments (+add yours?)

  1. qatheworld
    May 17, 2013 @ 02:58:50

    I wish they would just drop the name thing altogether. I have started saying “no name” just to get out of the hassle over the name. They don’t understand my name. After several times they’ll ask me to spell it (they’ll still always get it wrong). Since I’m paying with a debit card, when I say, “it’s on the card” (isn’t this obvious?) they think I am rude, even though it’s much easier than us going back and forth over the shop noise, and by that time I’m tired of always having to go through the name dance so it probably does sound rude :P. It’s not like the shop I go to is busy, I am the only one standing there when my drink comes out and they put it into my hand or directly in front of me, both of us know who it is for, and if there is any confusion, it’s also noted on the side what kind of drink it is. They even remember what drink they think I will order despite the very occasional times I go there. So why do we have to do the name thing? Dutch Bros. never asks for my name and it tastes better 😛


    • khansword
      May 17, 2013 @ 11:30:52

      Haha ‘No Name’ brilliant. People anglicize their name to make it easy for these people to write on the cup. Which is something I”m totally against!!

      Actually the last store I went to it was empty so they didn’t bother asking my name..

      But yes they should totally stop doing that. They think it adds a personal touch but they don’t realize that it’s damaging their rep!

      Never head of Dutch bros. Not here in Canada..


  2. Kartikay
    May 17, 2013 @ 11:21:49

    Ha – I shorten my name just so that they can get it. And if they’re inquisitive enough and ask for the full name and you’re all happy about the experience – they won’t let you tip them!

    Anyways, I think asking for a name is a way for this big bad corporation to sound like your local coffee-shop. Strategy!

    Sad that you had a bad experience! Complain on their Facebook page?


    • khansword
      May 17, 2013 @ 11:32:47

      wait.. why do you need to tip Starbucks employees?

      haha I’m somewhat notorious for making complains on company facebook/twitter pages.. just need the time …


  3. eva626
    Dec 29, 2013 @ 21:56:35

    the name is bruce wayne . they love that, but some how still get the spelling wrong -____-


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